Refund policy

Refunds
Our products are made with love to help you look and feel beautiful. It may take two weeks of consistent use to experience the full benefits. However, we understand that for whatever reason, our products may not be doing it for you. We offer risk-free refunds within 30 days of purchase. All refunds will be exclusive of shipping fees. 

To start a refund, send us an email at hello@ochrebeauty.com. We'll send you a survey to understand the issue and learn how we can serve you better in the future.

We're a small team looking to continuously improve so please reach out and share any thoughts, comments, questions, or concerns at hello@ochrebeauty.com.

We do not offer refunds on subscription orders unless there is a product defect.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
In the event you received or ordered the wrong item, please contact us at hello@ochrebeauty.com and we'll do our best to make it right.